Thank you for your
purchase at Band Pro Film and Digital, Inc. We hope you are happy with your purchase. However, if
you are not completely satisfied with your purchase for any reason, you may return it to us for a
full refund or an exchange. Please see below for more information on our return policy.
All returns must be
postmarked within ____14_____ days of the purchase date. All returned items must be in “like new”
condition and include all original packaging, literature, manuals, accessories and a blank warranty
card. If any components are missing, the packaging is damaged, or the warranty card has been filled
out, the item will be returned to the customer at the customer’s expense.
Before returning any
equipment to Band Pro, please email
web-orders@bandpro.com to receive a Return Merchandise Authorization number (RMA). A copy of the original
invoice must accompany all returns.
Please note, you
will be responsible for all return shipping charges. We strongly recommend that you use a trackable
method to mail your return.
After receiving your
return and inspecting the condition of your item, we will process your return or exchange. Please
allow at least ___1-3___ days from the receipt of your item to process your return or exchange. In
cases this may take longer, if your refund hasn't yet arrived after 7 days please contact us at web-orders@bandpro.com or
1-866-266-3776 to speak with a customer service representative.
The
following items cannot be returned or exchanged:
● Recording
Media Items
● Final
Sale Items
● Filter
Items
● Software
Items
Equipment found to be defective can be exchanged within 30
days if it is physically in “like new” condition and includes all original packaging, literature,
manuals, accessories and a blank warranty card. If these conditions can not
be met, the equipment will need to be sent directly to the manufacturer.
Please Note
●
A ____15%-25%______ restocking fee will be charged for non-defective equipment
returned.
●
Sale items are FINAL SALE and cannot be returned.
ORDER
CANCELLATIONS
If
you wish to cancel an order placed on our website, please contact us as soon as possible at web-orders@bandpro.com. If the order has
already shipped we require that you return the products unopened within 14 days. Customer will be
responsible for the return shipping costs.
QUESTIONS
If
you have any questions concerning our return policy, please contact us at: